14 Ways a Point-of-sale System can Benefit Restaurant Employees

December 6, 2021

The restaurant business is one of the most challenging industries to operate. It’s an ever-changing, fast-paced environment where mistakes can cost a lot of money. Implementing a point-of-sale system for your restaurant can help reduce these financial losses while providing other benefits that will improve the work experience for employees. Here are 15 ways that installing a POS system in your restaurant will benefit you and your staff. 

  1. Increased revenue:One of the primary benefits for restaurant employees working with a point-of-sale (POS) system is increased revenue. By utilizing a user-friendly POS solution, all restaurant staff can benefit from streamlined order management and customer service to ensure optimal productivity throughout the entire organization.

Example: A good menu design helps customers make faster decisions on what to order. The design can be made more efficient by putting essential information at the front of the menu, keeping it on one page, and avoiding unnecessary decorations or pictures that distract from a clear purpose for each item. 

  1. Improved customer experience:Customer experience is a top priority in the restaurant industry. Customers want to feel appreciated and valued by their wait staff, which can be accomplished through increased communication between all parties involved in meal service.
  2. Less burden on front-of-house staff:A POS system can help restaurant staff take back some of the work typically passed to them from other members in a chain. This reduces their stress and allows more time for each employee to concentrate on providing excellent service.
  3. Reduced employee theft:One of the main benefits ofpoint-of-sale systems is reducing employee theft. Employees are less likely to steal from an employer when more eyes are on them. This type of system is excellent for monitoring employees’ behaviors in real-time. When items don’t ring up properly or cash goes missing, it will be easy to look back at what happened during a specific transaction, which increases accountability throughout all levels within your restaurant. 
  4. Improved accounting accuracy and efficiency:By installing a POS system, restaurant employees will spend less time dealing with accounting and bookkeeping issues. The system is pre-programmed to collect thecorrect information for you to stay on top of your finances at all times without hiring an expensive accountant or taking up too much of your time trying to track down every transaction that takes place within your business. 
  5. Easier inventory management:A POS system can help restaurant employees keep track of their inventory, which is easier said than done in the chaotic environment that exists within a restaurant. Because it’s easy to lose track of things when you’re running around attending to customers and orders, having this type of technology at your fingertips will ensure proper use throughout all kitchen staff.
  6. Better control over product sourcing and procurement:APOS system will better control your product’s sourcing and procurement. You’ll be able to monitor inventory more closely, which means that if certain products are selling faster than others, you can adjust accordingly instead of continuing to acquire those items without being mindful of the overall demand from customers within your restaurant. 
  7. Boosted marketing ROI:The POS system is already programmed with the ability to take advantage of marketing opportunities. The software can be updated in real-time, which means that if your restaurant decides to run a special promotion or offer coupons through social media, it will be an easy process for you and your team members. 
  8. Improved financial reporting:Your POS system can make it easier for you to report financial information, which is a win-win situation. You’ll be able to provide your investors and partners with the updated data they need on an ongoing basis while saving money by not having to hire an expensive accounting firm or bookkeeper for this specific task. 
  9.  Enhanced customer loyalty and retention:The POS system allowsyou to see your customer’s behavior in real-time, which means after time has passed, you can better understand why they’re coming back or if there are other areas where improvements can be made. This information is invaluable because it allows restaurant managers and owners the opportunity to view their overall business from a customer’s perspective. 
  10. Easier, more efficient way to communicate with staff:The POS system is easier for managers and owners to stay in touch with their employees when they’re out of the building because it will keep tabs on what each worker does. At the same time, they are not present, which gives you a better idea about who works well together, needs more training or assistance, and is just plain lazy. 
  11. Real-time data:Restaurant employees will be able to access information in real-time, which means that they can make changes immediately instead of waiting for the end of the day or week. 
  12. Improved staff morale:The POS system will give restaurant employees more control over their workday. It gives them instant feedback on how much money is being made and what needs to improve throughout each shift. This system is less time-consuming and more efficient than putting together spreadsheets or waiting for weekly updates to make changes throughout the workday. 
  13. Improved customer service:A POS system can make it easier for managers and owners to reward their employees with more perks, benefits, or incentives to provide them with better opportunities within the restaurant. This type of technology also allows workers to change things if they’re feeling burnt out instead of continuing in one specific role throughout their workday. 

Final Thoughts

If you are a restaurant owner, the time has come to get on board with the point-of-sale systems. With so many benefits for both employees and customers, its hard to argue against this investment in your business. Implementing one can help save money by increasing efficiency during busy periods or replenishing food. It also allows staff members to focus more on customer service while freeing their hands from counting cash! Finally, these POS solutions offer an easy way for restaurants to track inventory levels which means less wasted product at the end of the day.  

BNG Point-of-Sale offers POS solutions that improve your bottom line. With a full selection of POS systems for various businesses, you’ll find the right tool to grow your business with the personalized support you need. Connect with us to learn more.