What You Need to Know about ADA Compliance for POS Systems

December 6, 2021

Its important to know the ADA compliance requirements for your business. The Americans with Disabilities Act (ADA) requires businesses, including restaurants and retailers, to make reasonable modifications in their policies, practices, or procedures when necessary to accommodate people with disabilities. In this blog post, we will discuss what you need to know about ADA compliance for POS systems so that you can keep your business compliant. 

What is ADA Compliance?

The Americans with Disabilities Act (ADA) was signed into law in 1990 to ensure that people with disabilities have equal access to employment, public services, transportation, accommodation, communication, recreation, and other public or private areas open to the general public. The ADA is a law that was created to ensure that all people have equal access to places of public accommodation regardless of ability. This act specifies how businesses, such as restaurants and retailers, can accommodate disabled people. 

What Do ADA Compliance Requirements Mean for Retailers?

Retail business owners must be aware of certain requirements when designing their businesses so they can accommodate people with disabilities: 

  • Walls should not have protruding objects (object closest to a wheelchair cannot stick out more than four inches) 
  • Accessible routes should be located within the store, to all functionally usable areas (this includes bathrooms and cash registers) 
  • Doorways must have enough space so a wheelchair can pass through without hitting any obstacles or people 
  • Store signage must abide by ADA guidelines for font size, color contrast, and illumination 
  • Signage should be consistent, located inappropriate places (such as near elevators or stairs), and kept up to date 
  • The ADA requires accessible parking spaces. These spaces need to have proper signage for people with disabilities to know where these spots are located. 

Why Do You Need ADA Compliance for Your POS System?

In addition to other ADA compliance requirements, your POS system must be accessible. If it is not ADA compliant, a disabled individual may have trouble completing transactions and carrying out business-related activities in the store. The bottom line: if you want customers with disabilities shopping at your establishment or using your services, make sure that they can use all of the facilities provided by your business. 

ADA Compliance Requirements for POS Systems

POS systems must be accessible to people with disabilities. Still, they do not have to look or function like specialized equipment, such as machines that provide sign language interpretation. The only requirement is that these devices allow individuals who are disabled access when it comes to completing transactions related to your business. 

  • The keyboard should have a standard size, shape, and construction 
  • Buttons should be large enough to press easily with one hand or by using assistive technology such as buttons on the ahead stick 
  • POS system display screens must also follow ADA guidelines for contrast ratio (color combination), brightness level, font type, font size, and character spacing 
  • POS systems should be compatible with assistive technology such as screen readers or refreshable Braille displays 
  • When someone with a disability enters the restaurant, they should be given enough time to get settled and take their order without feeling rushed or pressured because of other customers waiting in line. 
  • The system should have an audio output that can be heard by people who are hard of hearing. This is done through either external speakers or headphones. 

What if Your POS System Does Not Meet ADA Compliance Requirements?

If your POS system cannot be converted to meet ADA compliance standards, you should consider replacing it. This will help to ensure the safety of all customers while they are in or around your business and ensure that disabled people are treated equally with everyone else. POS systems must follow specific rules established by the Americans with Disabilities Act (ADA) for people with disabilities to complete transactions without difficulty. You must ensure that your POS system meets ADA compliance standards. If it does not, you may face steep fines and other penalties in a civil lawsuit, as well as criminal charges under federal law. 

The Importance of Training Employees on Disability Awareness and Accommodation Strategies

While your POS system must adhere to certain ADA compliance standards, other aspects of running a business must adhere to the Americans with Disabilities Act (ADA). Employees, for example, will require training on how to deal with customers who have disabilities. This includes making sure they understand what accommodations can be made for people who, due to their disability, are unable to access all areas of the store or eat at an employee-run food station. 

Additionally, employees should be aware of the variety of assistive devices available when interacting with disabled individuals. For example, suppose someone uses a cane as a mobility device and requires assistance using the cash register due to a vision or hearing impairment. In that case, staff members should not interrogate that person about needing the cane. This violates ADA compliance standards and may result in legal action against your business, including fines. 

ADA Compliant POS System for Your Business

POS systems are no longer just cash registers that provide prompt transactions between customers and businesses. They have evolved into interactive devices that provide a wealth of information to your staff and customers and speed up the transaction process. 

POS system devices must follow ADA compliance standards to ensure disabled individuals can access all areas in or around your business. You will need employees adequately trained on what those guidelines entail to be implemented correctly. If you do not take the time to create a training program for your employees, you could face legal consequences that can be costly. 


ADA compliance for POS systems is a priority to ensure the safety and equality of disabled individuals. If you’ve been considering upgrading your system or if it does not meet ADA guidelines, now may be the time to do so. Disability awareness and accommodation training will help employees understand what questions they can legally ask disabled customers without violating any laws. 

BNG Point-of-Sale offers POS solutions that improve your bottom line. With a full selection of POS systems for various businesses, you’ll find the right tool to grow your business with the personalized support you need. 

Connect with us to learn more.